Roadside Assistance Policy

Last Updated: 3rd March 2025

1. Purpose and Scope

Dual Action Roadside (“we,” “us,” “our”) is committed to providing prompt, reliable roadside assistance to drivers of cars, motorcycles, and vans in Watford, Harrow, Hemel Hempstead and St Albans. This policy outlines the terms under which our services are offered and delivered.

2. Services Covered

Our primary roadside assistance services may include but are not limited to:

  1. Battery Jump Start
  2. Wheel Change
  3. Lockout Assistance
  4. Fault Code Diagnostics
  5. Emergency Fuel Delivery
  6. Puncture Repair

Each service is governed by its respective policy or section in this document, which may contain specific terms, limitations, and disclaimers.

3. Eligibility and Coverage Area

  1. Geographical Limits: We serve Watford, Harrow, Hemel Hempstead and St Albans and may also respond to requests in nearby regions if resources permit. Additional fees may apply for locations outside our standard coverage.
  2. Vehicle Types: Our technicians primarily assist standard passenger cars, motorcycles, and vans. Specialized vehicles may require additional arrangements or referrals to another service provider.

4. Service Requests

  1. Contact Methods: Customers can request assistance by calling 07594 218651 or using our online booking/request form.
  2. Accurate Information: You must provide accurate details about your location, vehicle type, and the nature of the issue. Any failure to do so may delay our response or make it impossible for us to assist.

5. Service Limitations

  1. Safety Assessment: Our technicians may refuse or discontinue a service if they deem the situation unsafe (e.g., hazardous traffic conditions, dangerous weather).
  2. Equipment Restrictions: While we carry a variety of professional tools, certain repairs or specialized equipment may be beyond our scope. If so, we will advise on the next best step (e.g., towing, specialized garage).
  3. Third-Party Providers: In some circumstances, we may refer or coordinate with partner services (e.g., tow trucks, locksmiths, tire specialists). We do not accept responsibility for the actions or omissions of third parties.

6. Fees and Payment

  1. Standard Fees: A call-out or flat service fee usually applies for each roadside assistance request. The exact fee depends on factors such as location, time of day, and the specific service provided.
  2. Additional Costs: Extra charges may apply if parts, towing, or other specialized services are required. We will communicate these charges upfront whenever possible.
  3. Payment Terms: Payment is typically due upon completion of the service, unless alternative arrangements have been made in writing.

7. Liability and Disclaimers

  1. No Guarantee of Full Repair: Our roadside services aim to get you mobile or address immediate issues. We may recommend follow-up inspections or repairs at a licensed garage.
  2. Limited Liability: To the fullest extent permitted by law, Dual Action Roadside is not liable for indirect, incidental, consequential, or special damages arising from or related to our roadside assistance services.
  3. Pre-Existing Conditions: We are not responsible for vehicle damage or mechanical failures that predate our arrival or are not directly caused by our services.
  4. Disclaimer of Warranties: We make no warranty (express or implied) regarding the long-term performance or condition of your vehicle after receiving roadside assistance.

8. Customer Responsibilities

  1. Proper Maintenance: You are responsible for maintaining your vehicle in accordance with manufacturer recommendations (e.g., regular servicing, replacing worn parts).
  2. Legal Compliance: Ensure your vehicle registration, insurance, and driver’s license are valid. Our services do not negate or replace legal requirements for vehicle operation.

9. Complaints and Disputes

  1. Contact Us: If you have a complaint or concern about our services, please contact us at [email protected] or call 07594 218 651.
  2. Dispute Resolution: We strive to resolve issues promptly and fairly. If a dispute cannot be resolved amicably, it may be referred to mediation or arbitration, as required under local laws or agreements.

10. Policy Modifications

We reserve the right to modify this Roadside Assistance Policy at any time. Changes take effect upon posting the updated policy on our website. Your continued use of our services after any changes are posted constitutes acceptance of the revised terms.

11. Governing Law

This Policy is governed by the laws of the United Kingdom. Any disputes arising out of or related to this Policy will be subject to the exclusive jurisdiction of the courts in United Kingdom.