Fault Code Diagnostics Policy

1. Service Description

Dual Action Roadside (“we,” “us,” “our”) offers fault code diagnostics services (“Service”) to help identify and interpret error codes or warning indicators in a vehicle’s on-board computer system. Our technicians use compatible diagnostic tools to retrieve information from a vehicle’s ECU (Engine Control Unit) and other relevant modules.

2. Scope of Diagnostics

  1. Code Retrieval: We connect our diagnostic equipment to your vehicle’s OBD (On-Board Diagnostics) port or similar interface to read fault codes.
  2. Basic Interpretation: Our technicians can provide general information about retrieved codes, common causes, and potential fixes. However, we may recommend a specialist or a dealership for in-depth analysis and repairs if the issue is complex.
  3. Vehicle Types: We primarily service cars and vans that have a standardised diagnostic port. For non-standard or older vehicles without such ports, diagnostics may be limited or unavailable.

3. Customer Responsibilities

  1. Accurate Information: You must inform us of any modifications or aftermarket systems that may affect diagnostic readings.
  2. Consent: By requesting the Service, you acknowledge that we will interface with your vehicle’s electronic systems to retrieve fault codes.

4. Service Limitations

  1. Limited Repairs: While we can clear some minor fault codes or perform resets, we do not guarantee full vehicle repairs on-site. For major issues, you may need a more comprehensive inspection from a certified mechanic or dealership.
  2. Device Compatibility: Some makes and models may require proprietary diagnostic equipment. If our equipment is not compatible, we will inform you and may refer you to a specialized service provider.

5. Risks & Liability

  1. Potential Data Loss: Rarely, connecting diagnostic tools can reset certain vehicle settings (e.g., clock, radio presets). We strive to minimize these occurrences, but we are not liable for lost settings or stored data.
  2. Disclaimer of Warranties: We make no warranty that the fault code diagnostics will identify every possible issue or guarantee your vehicle’s performance.
  3. Limited Liability: To the fullest extent permitted by law, Dual Action Roadside shall not be liable for indirect, incidental, consequential, or special damages arising from use of our diagnostic tools or interpretations provided.

6. Fees & Payment

  1. Diagnostic Fee: A flat or hourly fee for the diagnostic service will be communicated in advance.
  2. Additional Costs: If further services or parts are required (e.g., towing, component replacement), these will be charged separately.
  3. Payment Terms: Payment is due upon completion of the Service unless otherwise agreed in a separate written arrangement.

7. Follow-Up Actions

  1. Additional Repairs: If the diagnostic results suggest in-depth mechanical or electrical repairs, we may refer you to a partner garage or dealership for specialized work.
  2. Clearing Codes: We may clear certain fault codes if deemed appropriate. However, code clearing does not guarantee the underlying issue is resolved, and codes may reappear if the problem persists.

8. Customer Support & Complaints

  1. Contact: For inquiries or to raise concerns about our fault code diagnostic service, please contact us at [email protected] or 07594 218 651.
  2. Resolution: We will make every effort to address and resolve your concerns in a fair and timely manner.

9. Policy Modifications

We reserve the right to modify this Fault Code Diagnostics Policy at any time. Changes become effective immediately upon posting to our website. Continued use of our diagnostic services after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

This Policy is governed by the laws of the United Kingdom. Any disputes arising out of or relating to this Policy will be subject to the exclusive jurisdiction of the courts in the United Kingdom.